Domestic Shipping
All domestic orders are shipped via Australia post, orders will be shipped within 1-2 business days after payment is cleared. Standard domestic shipping usually takes up to 3-5 business days.
If there are any issues or delays please email us at [email protected]
International Shipping
All International orders are shipped via Australia post, orders usually take upto 10-14 business days.
We are unable to take responsibility for lost or stolen packages.
If there are any issues or delays please email us at [email protected]
Duties & Customs Charges
If your order is shipped to a country other than Australia the products may be subject to import duties, fees and taxes, which are determined once your shipment reaches your country and are payable by you. You may be required to pay additional customs clearance charges.
Returns
Studio bobby does not offer refunds on goods due to change of mind.
Refunds will only be permitted if the product is faulty. Photo evidence of the fault will need to be provided before the return can go ahead.
Australian returns, all items will need to be returned within 7 working days from the date of receipt.
International returns, all claims must be lodged within 21 days from date of shipping.
If there are any issues please email us at [email protected]